Frequently Asked Question
Any question? We are glad to help.
COLLABORATION
I am an artist. How can I collaborate with you? To collaborate with Vera Cox, send your portfolio to info@veracox.com with "COLLABORATION" in the email title. We'll respond within 48 business hours. Your designs could feature on stylish, eco-friendly clothing.
------------------------------------------------------------------------------------------------
TAILORING
Can you adjust my clothes (shorten, tighten, replace buttons)?
Yes, for items bought in our or partner stores.
------------------------------------------------------------------------------------------------
DRESSING ROOM
Can I book a dressing room?
Absolutely! Contact us to schedule your appointment, and our team will assist you.
------------------------------------------------------------------------------------------------
TRACK YOUR ORDER
How soon will I receive my order from Vera Cox? Shipping times vary based on location (Italy, Europe, USA). Check product descriptions and the checkout page for specifics. Track your order on the navigation menu.
------------------------------------------------------------------------------------------------
RETURNS
How can I return the product I purchased? Contact customer support via email, Instagram (@veracoxshop), or WhatsApp (+30 697 57 10 740). To initiate a return, ensure the product is intact, in its original packaging, and request within 14 days of delivery. Email the receipt photo to info@veracox.com.
Cancellation Can I cancel my order? No cancellations after placing an order. Wait for delivery and inquire about returns.
About Your Order How do I check the shipping status of my order? Visit the "Track Your Order" page for real-time updates. Enter the tracking code from your email to view details.
My order is lost in transit. Contact us with a screenshot of the "Track Your Order" page. We'll investigate promptly.
My order is late. We need 2 business days to process orders. Some items take 5-7 days to craft. Check product descriptions and contact us if concerned.
------------------------------------------------------------------------------------------------
PAYMENTS
Can I pay cash? Cash only for in-store pickups.
Can I pay in installments? Installments available for amounts up to 200 euros. Contact us for details.
Can I pay with credit/debit card? Yes, both online and in-store.
Vera Cox
Our brand was established in Athens in 2022. We follow the motto 'From the women to the women' and are proud to be a Women-Business that strongly supports sustainability. A significant portion of our products is made on commission to align with our zero-waste policy. Size inclusive and esplorino gender-fluid fashion.
About Us
Our Values
At Vera Cox, we prioritize empowerment, inclusivity, and ethical sourcing for timeless elegance. Join a diverse community that values transparency and a customer-centric approach.
- Quality over quantity is our mantra – invest in pieces that stand the test of time.
- Every decision positively impacts the world.
- Through collaboration with Sprouts, we plant a tree for each order, aligning fashion with environmental responsibility.